FAQ's
How can I personalise my bag?
You can select up to 14 characters to personalise your bag, including letters, numbers and the choice of six different symbols.
We’re keeping it simple with one font for all. All you need to do is
pick your bag and font colour, as well as the name/initials you’d like displayed.
Can I order a bag without personalising it?
Of course you can!
What weight are the bags designed to hold?
Up to 8kg! They’ve been through gruelling weight testing to ensure they’ll last for adventures to come.
What happens if I make a mistake when making my order?
Contact us as soon as possible if you realise an error has been made. We’ll endeavour to alter your order, although being a small family-run business, we can't make any promises.
We start working on your bag almost immediately to ensure you have them in your hot little hands soon after, so please check your order carefully before finalising it.
Do you offer returns?
We don’t offer returns for change of mind.
We have a strict quality control system in place and every item is checked prior to shipping. If you believe you’ve received a faulty product, please reach out to us within 7 days of receiving your order so we can offer a resolution.